General Policy for Returns
At Bluegreenfoods.com, we offer a 100 % customer satisfaction guarantee. Our
customers can apply for product orientation, and easy return lf not satisfied with the quality of our products.
The beneficial effects of AFA in your body can be subtle as it works to provide long-term protection and well-being. Some people may experience noticeable changes within a few weeks of use - others may notice no immediate effect, however, while the benefits of consuming algae may not always be visibly manifested, be assured its powerful phytonutrients are working "behind the scenes" throughout your body's internal systems.
It is important to maintain a healthy diet and exercise regularly in order to reap the full, long-term benefits of AFA.
If you are not satisfied after persistently taking our product please contact us at 877-288-8128 for replacement or refund orientation.
Return Policy for Refunds
You may return unopened items sold by Bluegreenfoods.com within 360 days from the
invoice date for a full refund.
Please include a copy of your invoice. If you don't have the invoice,
then please include a note with your order number or RMA number. Please
note that all items returned for a refund must be returned unopened in "as new"
condition in the original packaging. A restocking
fee may be applied to all returns for a refund if the reason for the return
is due to customer error, or on opened items.
We cannot accept returns of certain items for a refund, including:
- Any item that is returned after the 360 day grace period.
- Any item that does not have an RMA number.
- Any item that does not have an RMA number written on
the outside of the box.
- Any frozen product not returned next day air in its original packaging.
- Any opened product ordered by a customer just to obtain a sample.
- Any opened AFA product returned because you do not like the scent thinking in error that there is something wrong with the product. Our quality controlled AFA products are shipped fresh and do not spoil. AFA has a distinct natural scent considered pleasant to many.
- Any opened AFA product returned do to unnoticeable benefits.
- Any DVD or cassette tape that
has been opened (taken out of its packaging).
- Any DVD or CD media that has been printed on by the customer.
- Any item that is not in its original condition, is physically damaged,
or is missing parts.
IMPORTANT: Our products are shipped in
fresh condition and stored in a climate-controlled warehouse.
We cannot accept returns for heat-damaged products.
Return Policy for Exhange or Replacement:
At Bluegreenfoods.com, we offer a six month warranty for product replacement
or exchange. If you would like an exchange, the item(s) returned need
to be unused/unopened and within expiration. You will also need to include
the item code number of the product you would like to receive. If there
is a difference in the cost, please provide a payment method for the difference.
If you do not include the required information with your return you will
be contacted by one of our customer support representatives. A replacement
can be made for the same product and same brand.
Additional shipping charges will apply for exchanged or replaced items.
If you return any items from an order that received free shipping, the original shipping savings associated with the returned item(s) will be deducted from the refund amount unless the return was due to our error.
Return Shipping Cost:
In order to keep our prices low and competitive we are unable to issue a
refund for any return postage. You will be responsible for the cost of returning
a product to Bluegreen Foods.
Canceled orders or address errors:
Canceled orders must be called in before 11 a.m. PST. We do not accept emails
as a way of canceling orders. For any refused package or any returns to
Bluegreenfoods.com due to incorrect address, action, inaction or absence of the
recipient, we will refund back to your credit card the full amount of your
purchase, less any shipping charges.
Return Procedure:
You must obtain a Return Merchandise Authorization (RMA) number within the
guaranteed return period for the products.
Bluegreenfoods.com will not accept returns without prior authorization or an
RMA number. RMA numbers are valid for 15 days. All RMA numbers should be
displayed on the outside of the box you are returning to Bluegreen Foods. If the
original order was paid with a credit card, please enter the credit card
number on the RMA request form so we can credit you back the correct amount.
Customers are responsible for shipping any returned products to Bluegreenfoods.com.
Customers agree to pay all shipping charges and accept all risk of loss
for the product being returned. The customer agrees that all returned products
will be 100% complete, in re-saleable condition and will include the original
packaging material, manuals and other accessories provided by the manufacturer.
Bluegreenfoods.com may reject the entire return or may choose to impose additional
charges against the customer for replacement of any missing items.
The same policy applies if the product has scratches, dents, punctures, or excessive
wear. Please allow 2 to 7 business days to process your returns.
Restocking Fee:
A 15% restocking fee may be applied to all returns for a refund if the reason for the return is due to customer error, or 25% on opened items.
Here are the rules to follow for your return
- You must request a return for refund within 90 days after the invoice date. No refunds are issued after 90 days.
- Each return MUST have an RMA number, "a Return Merchandise
Authorization" number. Please write down your RMA number on
the outside of the box that contains the merchandise you want to return.
- One RMA number can only be issued for one invoice. If you have different
items from different invoices, then you need to request a different
RMA number for each return.
- When returning the product, we strongly recommend the use of a carrier
that can track packages. You are also responsible for insuring the returned
item. Bluegreenfoods.com will not be responsible for any shipping loss.
- The customer must inform Bluegreenfoods.com of any order discrepancy within
7 days of the delivery date. Physical damage to the returned product
will void the product's warranty and the RMA policy.
- All return(s) must have the original packaging.
- The shipping fee is non-refundable. The buyer is always responsible
for paying the shipping costs when returning a product, as well as insurance.
Bluegreenfoods.com will not reimburse any customer for the shipping cost
of a returned product.
- Please allow 2-7 business days to process your return.
- Bluegreenfoods.com reserves the right to refuse service that would void
the return policy.
- Please note that not all items are covered by our return policy.
We suggest you read the complete return policy before you make
your purchase.
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For further assistance please call us at 877-288-8128 Monday through Friday 8:00AM to 5:00PM PST. |
